SERVICE - expected!

This is the one thing that gets me... that Service shouldn't be a point of difference... BUT I still believe it is somewhat.
We hear it over and over at Mega, that the service has been left behind with other agencies, and clients are looking for answers. Good for us I guess, but not so good that it isn't second nature for others.
I do agree that we should ALL deliver amazing service, and really without trying, it isn't that hard I would have thought! So how come in our industry there doesn't seem to be a STANDARD that is set. One that says that a certain level of design/service/results should be attained.
This is something I just may start setting/writing for the industry and put it out in the open. Standards that you will definitely GET from MEGA! So watch this space. Will be putting ideas to paper/screen soon!
Cheers, PJ

Valuing your people...

How many times do you hear people say - "what great service"!? I think it is a bit more than that - WHY do you get good service in the first place? Because the person serving you ENJOYS their job! It comes down to the nice environment and the right fit for the job! At MEGA I try my very best for it to be a fantastic environment for clients and staff alike. Staff are proven to not only work harder when they are engaged in enjoying their work, but the retention of staff is so high. Would you want to stay in a work environment that wasn't good/fun/ideal?... me neither!
We love that we have a few laughs here, no bitching, and that people can be confident on what they do is to the best of their ability, and well valued! It makes the clients so happy to come here, and really enjoy the MEGA Experience! I am very proud of our environment at MEGA Advertising! Are you proud of your workplace environment, are you valued or valuing you staff?
Cheers, Phillippa